Innsbrook

(804) 747-5851

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West Broad - Horsepen

(804) 673-9171

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Brandermill - Woodlake

(804) 739-0169

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Import Autohas Frequently Asked Questions

Yes, we service all makes and models.

No, unfortunately only the dealer can perform warranty repairs.

No, only the dealer can perform factory recalls.

We have a 24month / 24000 mile warranty. Warranty does not apply to wear items, such as clutches and brakes.

As a rule, we choose not to install customer supplied parts. Although certain circumstances may allow us to do so.

Yes, we can perform recommended maintenance repairs.

No, as long as the parts and services are done on time and with the correct parts.

We use factory or factory equivalent parts. Parts that we can warranty for 2years/24000 miles. We are a Bosch authorized service center. Bosch makes a lot of factory parts for many manufacturers.

We don't have our own tow truck, but do have several tow services we recommend.

We would always recommend an appointment, but we can do some repairs while you wait. Cars don't always give you an advanced notice, before they break.

No, we do not. Another way we can keep costs down.

Yes, we have a night drop box on the front of each location.

We are a locally owned and operated auto repair, that has been in business for fifty years now. We care about the car and the customers needs.

Time needed for vehicle repairs depends on the level of repairs and availability of parts. Once we diagnose the issue/s, we can give a better estimate on time of completion.

No, we are open Monday-Friday 8:00-5:30

Yes. All three locations.

Yes, we are a vendor with ARI fleet services.

You can call any of our 3 locations, through our website or email us.

Our Warranty is 2 Years or 24,000 Miles.

Twice the National Standard

“They are reliable, timely, friendly, and provide quality service at a reasonable price. A great local solution to my maintenance needs.”

— Bill G.

TopThe best automotive service in Richmond VA